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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
281 ratings and 202 comments received in the last 90 days.
03 June 2026
Louis dealt with me and my family brilliantly and gave us all the support we needed, especially me as it was my first big car purchase and he talked me through everything.
02 June 2026
Love the car, the service received from Nick was spot on.
02 June 2026
Excellent service and brilliant support from Sean Eales who kept me updated every step of the way and was extremely helpful in ultimately finding the right car for me.
02 June 2026
Very quick lead time, Max was very helpful and made the process very smooth
31 May 2026
Excellent customer service from first enquiry to collection. Max was very professional, knowledgeable and accommodating. He exuded a friendly and approachable manner. Business Manager,Lee was extremely committed to finding a deal we were happy with.
29 May 2026
Louis made the whole process easy and very relaxing.
27 May 2026
Lewis Mitchell is family and was treated very well, even when Lewis couldnt be around for most of the hand over Sam was also very good.
26 May 2026
I was very impressed with Emma who contacted me without any prompting and gave me an incredible service.
18 May 2026
Everything I expected. Dealership kept me updated on the delivery of my car
15 May 2026
Very professional service
15 May 2026
Sam and max gave excellent customer service, very professional and helped me choose the right car
10 May 2026
Friendly, expert service from Vertu Teesside, especially Emma Embleton. Our 120 M Sport is awesome.
06 May 2026
Sales team works hard to ensure they fulfilled our requirements and delivery was as advised.
04 May 2026
Great experience from looking around the show room to driving off in my new car!
04 May 2026
Clear information, arrangements completed and car delivered as planned.
03 May 2026
The experience was excellent, Sean the salesman was thoroughly professional and not too high pressure, unlike some dealers, i am loving my new car
27 April 2026
The service was brilliant, and very helpful, your sales person Nick was outstanding
23 April 2026
The whole process appeared easy and stress free.
22 April 2026
Max was very professional and helped me through every step of buying my new car.
21 April 2026
Sam provided excellent service throughout the entire process. He was approachable, knowledgeable, and made sure I felt comfortable and informed without any pressure. It was a genuinely positive experience from start to finish, thank you!
20 April 2026
Dealt with in a professional warm friendly manner, good selection of cars in the showroom and good knowledge of the product.
18 April 2026
Very good service. Sean was very knowledgeable and professional.
17 April 2026
The sales person Nicholas Jimson was first class the best I have ever dealt with ??
17 April 2026
The sales person Nicholas Jimson was superb ??, totally relaxed with him. Top guy
17 April 2026
Excellent service and communication from Sam the salesman at BMW teeside, kept informed of every stage.
14 April 2026
I was very satisfied with my experience at the Centre, as everything went smoothly from purchase to delivery-it was all good. Max was also incredibly helpful, friendly, and made the whole process easy and stress-free.
13 April 2026
It was brilliant. Everything was handled exactly how we would have wanted from test drive to purchase
12 April 2026
Sam was helpful and knowledgeable for start to finish
03 April 2026
Although a few hiccups throughout the wait for our car it was dealt with professionally and in a timely manor. We had a delay in picking up the car due to our holiday arrangements and they dealt with the delay well.
03 April 2026
Emma Embleton was a pleasure to deal with from start to finish and kept me fully informed throughout the process. She was fantastic and I can't give her enough praise. A credit to Teesside BMW.
01 April 2026
Very satisfied no hassle service
01 April 2026
Luke Herbert looked after us from day one. Very helpful at the time of order through to delivery. Great experience on handover day and Luke was able to assist with all our questions on driving our beautiful new EV car.
31 March 2026
Very good service, from viewing the cars initially to actually sitting down and going through all the details for purchase. Nick was brilliant throughout the process, making it a lot more simpler and less daunting. Also the process was very quick.
30 March 2026
Excellent service as always
30 March 2026
Good customer service from Jess
30 March 2026
Sam was very helpful, professional and knowledgeable.
29 March 2026
A friendly team and the purchase went through smoothly.
29 March 2026
Got my new car a week ago and everything was perfect from start to finish. The service from Nick Jimson was amazing, couldn't fault anything!??
29 March 2026
The sales advisor, James couldn't have been more pleasant, was very knowledgeable- without being pushy. He was polite, helpful and extremely patient. Answering the many questions I asked! An asset to the company.
28 March 2026
Kate, the salesperson was very helpful, dealt with my queries promptly and always phoned me back when necessary
26 March 2026
From our first visit Sean helped us with information on the cars and he was very knowledgeable about the vehicles. The car was for my son who has a disability. Sean treated myself and my son very professionally and took time to explain things.
25 March 2026
A problem did arise with my exchange vehicle however it was sorted putting me at ease
25 March 2026
A great experience from start to finish, very smooth and easy.
24 March 2026
Nice people to deal with, the sales executive Sam Falkous was very helpful and knowledgeable, he quickly sourced the exact specification X7 that we requested.
24 March 2026
Excellent service from Nick and the team
16 March 2026
Excellent customer service
06 June 2026
Friendly service. Quick turnaround of vehicle.
06 June 2026
Excelent customer service
06 June 2026
Pleasant welcome on arrival, quickly sorted out the curtesy car and was on my way in less than 10 mins
05 June 2026
Warmly welcomed and treated as a valued customer.
05 June 2026
I booked via the app and had issues before actually getting in for the service I have my car serviced more than the recommended 18k I spoke to a lady on the phone prior to attending who was short, abrupt and difficult and after service a new problem
04 June 2026
Great customer service, quick and easy
04 June 2026
Excellent response to my request and error message with car booked in the following day.
03 June 2026
Personnel we dealt with were professional, knowledgeable and caring / a real credit to your company,
03 June 2026
Prompt and helpful
03 June 2026
I booked in my car for an oil and filter change personally at the service desk and from that point i delt with a very polite and professional lady. Every thing about the job was explained and i was updated while i waited for the work to be done.
03 June 2026
No issues and was kept informed every step of the process
03 June 2026
Fixed my Car and got me ready for festival season of traveling. I now have a fully operable Car and are extremely happy with it
31 May 2026
Terrible customer service. Wanted to charge over £700 for work that was covered under warranty and it took calling another garage in same dealership and multiple calls in total to resolve and then took two days because of it.
31 May 2026
Great service, Amy stayed later than she needed to accomadate my paperwork.
31 May 2026
Service carried out as requested. Service Advisor helpful in understanding my requirements.
31 May 2026
From arriving at the dealership to retuning to collect my car, everything went smoothly. I would also like to particularly thank Connor Ruth and Norma Reid for ensuring my experience was positive.
29 May 2026
Everything went well and in time frames given at service reception
28 May 2026
Good customer service service done on time
28 May 2026
problem resolved
28 May 2026
Very friendly staff.
27 May 2026
I was in the showroom quite sometime awaiting repair of my Z4, everyone was courteous and very helpful, I was made very comfortable! Thankfully the repair was completed to my satisfaction.
27 May 2026
Fastlane appointment booked but took longer than 90mins. Advisor was lovely, very helpful.
27 May 2026
Convenient procedure start to finish and car was ready for collection as promised on time
27 May 2026
Kept up to date at all times everyone was so friendly and helpful very impressed
24 May 2026
Amy is brilliant
24 May 2026
Very good service; friendly and helpful staff. Reasonable costs.
24 May 2026
Sharron was helpful, knowledgeable and efficient - despite the cost, £324.77 seemed a little expensive for 55mins for a check over & oil change
23 May 2026
I was well looked after from arriving to leaving, Shannon was very friendly and helpful
21 May 2026
Helpful advisor and useful feedback from workshop.
21 May 2026
All staff very welcoming and helpful very satisfied
21 May 2026
Well done and on time
21 May 2026
Always receive excellent service from very professional Service Department. Problem was diagnosed quickly and rectified......I'm one very Happy Customer.
20 May 2026
Thie staff, especially Amy and the manager were pleasant helpful and explained everything very well I received phone calls when they were promised
20 May 2026
Made very welcome in the show room Jessie was very understanding and the mechanic was brilliant at his job I had been to 3 garages and they could not find what was wrong with the car your mechanic found it in 2 minutes I was very impressed with bmw
20 May 2026
Agents helpful and professional and kept me informed of progress
20 May 2026
The lady dealing with me was very helpful and communicative
19 May 2026
Completely satisfied with the overall service.
19 May 2026
Very helpful and friendly staff
18 May 2026
My car was in for a recall, not my fault, very inconvenient, but no courtesy car available, no car collection or a lift home. I had to make my own arrangements and all for no fault of my own. Staff were more concerned with trying to sell me extras.
18 May 2026
Its really Brilliant staff
18 May 2026
Pleasant experience, quick exchange of keys and good communication, the complimentary valet wasn't the best. Passenger side front still had bits that hadn't been hoovered.
17 May 2026
I was quoted £506 plus a free of charge collection from home. Phoned the day before by Vertu I was told that there was a £60 fee for collection. When I was asked to pay my bill I was told it was £522. Also given paperwork for another customer's car n
17 May 2026
On collection of car was told it had been cleaned but on approaching the car it was c visible the car had not been cleaned. Lady drove it around the back for a proper clean & she reassured me the inside was clean. When got in car it was dusty.
17 May 2026
BMW were notified of a serious safety fault but initially allowed me to take the car home. After further issues developed, they retained the vehicle for investigation. A promised loan car was not provided, so I had to arrange my own hire car.
16 May 2026
Everyone was very friendly all the work was done
16 May 2026
Staff are very welcoming and they always do good checks on your car
15 May 2026
Efficient and good communication from service centre
15 May 2026
Asked for a quote for body damage.Told I'd receive a quote by end of the day, 2 weeks later and still waiting.
14 May 2026
Provide detail Video of issues found with the car and the staff was supportive with my query with the car.
13 May 2026
So was met at the door and asked if I was dropping a car off. I then asked if I could chat with reception. Once at reception the lady was brilliant. Answered all the questions I had and arranged my car and pick up around me. This is why I gave it 5*
13 May 2026
I thought my service was handled very professonally
12 May 2026
Seamless and quick check-in process. ?Staff handled the service with professionalism and precision. ?Excellent facility presentation and friendly reception.?
12 May 2026
Frequent customer + multiple BMW's in the family. One thing I'd like improving is the last two times it's been in, you've forgotten to top up the Ad-blue despite me asking more than once. Really this should just be done automatically.
12 May 2026
There to greet me
11 May 2026
Service staff were great and friendly. Only issue is the car went in for an airbag recall and for some reason got a 16 mile road test?
10 May 2026
Service completed on time.
07 May 2026
Massive thank you to Amy who was brilliant.. with great communication made my customer journey a first class experience.
07 May 2026
Kind and friendly service had no issues whatsoever wasn't in there long
07 May 2026
Prompt service,
06 May 2026
Friendly staff. Highly efficient.
06 May 2026
Great service , helpful support friendly environment
05 May 2026
Great friendly service.Also spotted rear brake pads needed doing. Thank you for spotting this. Jessica Williams sorted all this out thank you.
05 May 2026
Car was boked in for 12 and work commenced immediately. I was given an estimate of two hours and the work was completed in 1 hour 20 minutes. Some extra work was quoted and the prices were acceptable.
04 May 2026
Good service, Amy was great
03 May 2026
all tasks were completed in good time and they also did the starter motor recall so i didn't have to return again
03 May 2026
Great service from booking through to collecting my vehicle
02 May 2026
Very helpful
30 April 2026
My NEW car was in the garage for 12 days because l had to pull the emergency release,the car would no let me remove the charge cable from the port, l did not know it then had to go through all sorts of electrical checks that took days to complete.
30 April 2026
Great service from Connor.
30 April 2026
I don't like the way I have to use the key drop off boxes and the key pick up boxes. I bought a BMW so that I would be looked after in a certain way. Unfortunately, I feel like I've bought a Citroen
27 April 2026
Amy Tuff looked after me and my car, was very pleasant to talk to and explained everything
27 April 2026
Service was at a high standard
27 April 2026
Locking wheel nut was missing on return of car. The empty plastic bag was left on the passenger seat. We were assured it had been definitely left in the car and had we not misplaced it . I found it still attached to the rear near side wheel !
26 April 2026
Service carried out and work done well, car cleaned, and offered to spread costs which was taken.
26 April 2026
Always helpful especially jessica on reception
25 April 2026
The overall experience was excellent. The service representative was very courteous and very helpful. The service was completed in a very quick time period. So very impressive.
25 April 2026
Extremely satisfied with the visit, Jessica looked after me and covered all the details relating to my visit and the work covered during the car service.
25 April 2026
Good clear communication
24 April 2026
Friendly and prompt
23 April 2026
Really helpful staff (reception and in the service department). Opportunities to improve are: - Faster booking times - minimum of 14 days is frustrating - No courtesy car (for 7 days) - Charging cable was missing when I returned home
22 April 2026
Very friendly and professional made me feel welcome and at ease from the moment I arrived.Great video on the vehicle health check very informative and gives you a peace of mind
22 April 2026
Helpful and friendly service assistant. All done within time as agreed. Many thanks Tom Place.
22 April 2026
Fast and easy visit
21 April 2026
i have lost all confidence in the team's ability to fix a fault - they claimed it was fixed despite the fault being apparent within 5-10minutes. I contacted the centre same day to say the fault was there and was told 6 more weeks for a loan car!
21 April 2026
Service was efficient and staff curtious
20 April 2026
Great customer service. Personal touch and excellent updates on schedules. Richard and Shannon first class.
20 April 2026
Very slick and organised and my car was ready early afternoon which was a great help.
20 April 2026
Car in car out no issues, would like to highly commend Amy service advisor she is an asset to vertue BMW
19 April 2026
Great customer service from the team
19 April 2026
Attentive, efficient and good explanation of works needed
19 April 2026
Professional service by my customer assistant
18 April 2026
Warm welcome on arrival, sorted the fault on my car in no time
16 April 2026
Dealt with promptly effectively and in a friendly manner by the lady in service reception. Problem seems to be rectified
15 April 2026
Friendly and knowledgeable staff.good feedback.
15 April 2026
Shannon was very polite and pleasant when dealing with us throughout the service organising a loan car at short notice when the service needed an extra day to be completed due to unplanned work. I hope she looks after us again.
15 April 2026
Everything done quickly.
15 April 2026
Excellent customer service from Shannon at BMW Teesside
15 April 2026
I got the perfect car for my budget
14 April 2026
Clear communication from Amy.
14 April 2026
Car was out of warranty, and needed an unexpected repair. Connor dealt with it and immediately went to the goodwill team which covered most of the cost, I was kept up to date, and despite a further minor setback the car is back to perfect condition.
14 April 2026
friendly accurate and fast
14 April 2026
Professional, pollite and courtious.
13 April 2026
Easy process to book in car and select options required for service. Staff were helpful and polite.
11 April 2026
Amy was first class but disappointed on the length of time it took to resolve problem
09 April 2026
The team helped to resolve an issue to a positive outcome.
07 April 2026
Everything ran smoothly. Staff were polite, friendly and informative.
06 April 2026
Well organised and helpful staff, much improved from previous BMW dealerships working on the Preston Park site.
06 April 2026
I was met by a lady who immediately offered me a cup of coffee, and then introduced me to Amy who then took me through the details of the service. Amy was brilliant in every way and an absolutely delight to deal with. 'TOP NOTCH SERVICE'
05 April 2026
Of two front coil springs service order, one part delivered incomplete. Therefore, service incomplete.
05 April 2026
Amy Tuffs is an excellent ambassador for your business
05 April 2026
Friendly, efficient service. Paid a good price too, after 20% offer.
04 April 2026
Great service once again from the service team when we needed them. Amy and Sam, brilliant as always and their kindness and understanding much appreciated turning thing's around so promptly.
03 April 2026
no complaints at all
02 April 2026
I asked for a wash & hoover but the car wasn't clean & the boot wasn't hoovered
01 April 2026
The service was very good. However again my car is still showing that a service is due as well as on the app. It would be helpful if this was reset by staff before handing back.
01 April 2026
Friendly helpful staff. Improvements since my last visit.
01 April 2026
Very professional took time to interact and patiently answered all queries.
31 March 2026
Polite, informative and prompt service
30 March 2026
The young man that dealt with me ( sorry can't remember names ) was very nice helpful professional and a pleasure to deal with. He is a credit to bmw.
30 March 2026
Everything was exactly as expected with good communication throughout. I found the staff particularly helpful and friendly and came away with a very satisfied feeling.
30 March 2026
Very professional service. I have to drive 1.5 hrs to the service station. Was going to arrive after it shut. Amy stayed behind for me. She was lovely, professional and made me feel the most important person.
30 March 2026
Service carried out promptly and service advisor friendly and professional
29 March 2026
Excellent customer service from Mr Ruth at service reception who took time to give detailed explanation of items identified for attention during the vehicle inspection. The video taken by the technician is a great service that leaves no doubt abou.
29 March 2026
Great service and communication. Easy check in
28 March 2026
Booked in for the repair within a few days to suit my diary which was great help. Amy was superb in keeping me up to date with progress and informed me once ready. Great to deal with.
28 March 2026
I emailed to ask about the quotation. Sadly, no one responded.
27 March 2026
Very poor communications
25 March 2026
No fuss no drama mot and easy people to deal with. Very accommodating.
25 March 2026
Amy Tuffs was very polite and welcoming. She made sure I was comfortable after dropping the car off, asked if I needed anything, and showed me how to use the coffee machine. Great customer service that made the experience much better.
24 March 2026
great service from start to finish. Loved the little gift and the car had been cleaned inside and out as if new.
24 March 2026
Amy's customer service was top notch. This included keeping me updated at regular intervals. It came across that she really wanted the outcome to be what I was looking for. Lee was also very helpful and I spoke, in passing, to Luke who was impressive
23 March 2026
Found staff extremely helpful.
23 March 2026
Great overall attention to detail
23 March 2026
Receptionist was very pleasant and efficient. Oil change on time and completed quickly.
23 March 2026
The video you send is difficult to understand- background noise and fast technical talking. Maybe add subtitles to make it more user friendly as obviously they will always be noise in a garage environment.
23 March 2026
Completed the job on time and to a great standard. Jess was really helpful
22 March 2026
This visit was due to a recall for a starter motor issue. Really good service and car was dropped back off for me which was much appreciated.
21 March 2026
WAITED IN RECEPTION FOR HALF AN HOUR BEFORE SEEN
21 March 2026
Excellent service very professional
19 March 2026
made to wait for 1 hr even after I was onsite after their call saying my vehicle is ready for collection.Service coordinator named "Beth" did that to me intentionally even after checking twice. And lot of extra stuffs left in car by techs lip gloss
18 March 2026
Shortage of mot testers.
18 March 2026
Very friendly and professional, lots of communication and able to work from the business centre whilst waiting. Health check video also very helpful which was received whilst waiting
17 March 2026
Automated check in, check out straightforward and agent called to explain progress and updates in a timely manner.
17 March 2026
Shannon on service reception was excellent keeping me informed all they time
17 March 2026
Helpful staff and a nice environment. I was kept up to speed with the progress of the work.
16 March 2026
Simply because the car was recalled& living so far from Teeside,we had to have a courtesy car to which we had to pay £25 for as well as fuel for 70 mile journey.
16 March 2026
Everything regarding the service was fine. Still disappointed that I had to deliver the car to the garage to wait 2.5 hrs. The charge of £60 is extortionate for collection, given it was a free service, then rose to £25, then to £60!
16 March 2026
All sorted out promptly. Great service
16 March 2026
Friendly & helpful staff - Jess was very helpful & informative - communicated with me from start to finish so helpful & friendly.
16 March 2026
The customer service colleague Bethany who attended to me was brilliant. Recognised the urgency and my need and assisted in the best way she could.
15 March 2026
Booked a fast track appointment. Facilities were good while I waited.
14 March 2026
Excellent service from Sam.
13 March 2026
Really good treatment as usual.
13 March 2026
Kept me well informed throughout the day
13 March 2026
Connor Ruth was extremely efficient and helpful getting my car checked and booked in for a repair. Really helpful service.
FIND Vertu Teesside BMW
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01642 032 157
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01642 032 158
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00-1:00
- Sun:Closed
Phone
- 01642 032 158
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 1:00
- Sun:Closed
Phone
- 01642 032 160
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00-18:00
- Sat:08:00 - 1:00
- Sun:Closed
Phone
- 01642 032 157
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
04 June 2026
Max was very helpful and proactive - we visited the showroom to see Max about a 3 series and ended up buying a new showroom 4 series - very pleased with the service we received.