OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
258 ratings and 105 comments received in the last 90 days.
16 July 2022
Informative and very good experience
10 July 2022
Despite problems with the delivery of my car, caused by Administration problems, the car was delivered in an efficient manner.
08 July 2022
Everyone knows what they are doing. Genius was pleasant and knowlegable. Receptionist was very pleasant.
07 July 2022
We felt informed and involved in the entire process
06 July 2022
Peter was in contact regularly with updates of production dates and delivery schedules.
02 July 2022
James Graham at vertu teeside bmw was great from start to finish
02 July 2022
Peter Cross always replied to queries straight away and was very helpful and knowledgeable and kept us informed of the delays experienced during our purchase of our new car.
01 July 2022
I was kept well informed of progress from sales enquiry to point of collecting the vehicle. After sales checking in with me was excellent too. I thought the presentation of the the car in the dealership was classy and a very special moment.
28 June 2022
Always made to feel welcome in the centre, and after collecting my new car Peter Cross the sales exec offered that any after sales help I needed, I just had to ring.
18 July 2022
Really adaptable to my needs.
18 July 2022
Overall good and the service manage kept me informed throughout.
18 July 2022
good service
18 July 2022
Very good and efficient customer service.
17 July 2022
Some staff are known to me and I feel confdent in their response and assistance.
16 July 2022
Great service
15 July 2022
I was seen immediately I arrived and the car was ready exactly when the said it would be. No time wasted at all.
14 July 2022
extermely happy with the work complete
12 July 2022
Online check in - met at door - fast and very efficient with good customer service and updates throughout the process
12 July 2022
All work and offers where as discussed and better, courtesy car was first class, the prices and offers made it a first class experience. The staff could not have performed and better.
18 July 2022
The overall deal in the end met my expectations (in terms of trade in, discount and APR at the time of ordering my new vehicle).