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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
372 ratings and 200 comments received in the last 90 days.
01 June 2025
Amazing car and Lewis was great. Picking up the car was a lovely experience and I was made to feel special.
28 May 2025
Faultless
06 May 2025
Felt welcome, and not pressed.
03 May 2025
Customer service from Natasha and Darren was excellent. Darren helped me set everything up during the handover so I was ready to leave the garage with everything in place.
03 May 2025
Great communication throughout.
02 May 2025
A very smooth and hassle free process.
30 April 2025
Very smooth process from choosing the car on day 1 to the handover including part exchange.I would highly recommend Natasha to friends and family.
29 April 2025
I have bought many cars and Natasha Dodds provided the best sales experience i have ever add. Her sales manner, personality and technical knowledge was excellent and was probably the deciding factor in buying from BMW
25 April 2025
It was an easy process and delivery was earlier than expected which was great.
23 April 2025
Ahead of planned time, not too long handover.
19 April 2025
Very friendly. Darren was great along with his manager
13 April 2025
The representative I worked with was clear honest, helped me find the right options for me and didn't over sell, promised me a delivery date and got it too me sooner
12 April 2025
Jess was great. Busy time of the month so did not do the full hand over.
11 April 2025
Sales guy Darren Pelosi was excellent and a significant factor in my decision to buy the car. The reception staff were also very attentive and pleasant.
09 April 2025
Delivery was brought forward at short notice and Lewis took time to work through the car's functions
04 April 2025
great service, timely follow up, excellent handover
04 April 2025
Very friendly approachable staff, easy to deal with and happy to help
03 April 2025
Staff were attentive, listened and made test driving a suitable vehicle very easy to arrange.
03 April 2025
First rate,everyone helpful
03 April 2025
Jess made my experience totally awesome, talked me through everything I needed to know, done everything for me and kept me well informed every step of the way
03 April 2025
I was well looked after by Lewis throughout the buying experience. He kept me fully informed at all stages and was a very professional and personable representative of Vertu.
01 April 2025
Can't fault anything
01 April 2025
Our sales person (Natasha Dodds) was very pleasant & engaging & made the experience at the BMW Centre easy, enjoyable & informative. We never felt pressured or rushed & Natasha always went above & beyond to ensure our needs were met at every stage.
31 March 2025
Completely Satisfied
31 March 2025
Natasha provided great service.
30 March 2025
Very professional salesman James Graham. A credit to bmw
28 March 2025
Natasha, the sales executive was excellent from our first interaction until she waved us off when we drove our new car away. She was professional, whilst being warm, friendly and engaging throughout.
27 March 2025
Good communication. Friendly staff.
21 March 2025
I was well taken care of and listened to, given multiple options to suit my requirement in a car. 10/10
21 March 2025
This was a remote purchase, I live in Devon and the dealership is in Teeside (380miles). The transaction was however smooth and effortless and went without a hitch on the day of exchange. Communications, both pre and post-sale have been excellent
10 June 2025
Staff made me feel very much at ease
09 June 2025
Excellent treatment by Amy the service rep. However experience let down by issue mentioned in question 1.
09 June 2025
Excellent staff
07 June 2025
Staff were polite
05 June 2025
Good service
05 June 2025
Great service from start to finish
05 June 2025
Very good reception ,All work completed on time. Car returned after valet.
04 June 2025
Fantastic
04 June 2025
Competent and efficient staff
03 June 2025
Super service and highly efficient, the people onsite couldn't of done more
03 June 2025
Excellent service from start to finish. Great communications throughout process
03 June 2025
I was looked after by Jessica, who was excellent. Apparently new to the role - but you wouldn't have known it - she was a consummate professional and the best possible ambassador for the Business - link to my point @ 3 below ...........
03 June 2025
Good
03 June 2025
Trying to get my car fixed under warranty was a nightmare it was only Amy that sorted it out thank you to her
03 June 2025
5*
03 June 2025
Amy was very accommodating throughout the process
03 June 2025
As above
03 June 2025
Jess was very helpful, kept me informed and, as above, tried hard to arrange for the workshop to carry out some newly identified repairs needed to avoid re- booking.
03 June 2025
See comments above. Amy went that extra mile to delight me as a customer, but the technician let her down. Why didn't he refer to his checklist?
03 June 2025
quick turnaround of work
02 June 2025
Efficient and timely
02 June 2025
Friendly, helpful staff that kept you informed
02 June 2025
As stated on previous response the experience was good with all the staff being helpful and professional.
01 June 2025
Staff are professional and Connor is always really helpful and friendly.
01 June 2025
My last visit was ok,like the visual video vallet promised wasn't comprehensive(boot not done) In general reasonably happy
01 June 2025
Kept informed on status
01 June 2025
Still got the same issue. Need to rebook an appointment
31 May 2025
10/10
29 May 2025
MOT carried out as I waited. Easy booking, no hassle.
29 May 2025
Nice video going through the different parts of the car, advise on any work that is required
27 May 2025
The recall was delt with very quickly
27 May 2025
I couldn't fault the service at all. From entering the showroom I was greeted and introduced to my service advisor Sam who was very helpful and efficient from sorting the courtesy car to arranging early collection of my car.
27 May 2025
work carried out as required
27 May 2025
As said above, each issue was rectified and I was left feeling like a valued customer even though my vehicle is 13 years old.
27 May 2025
There were anomalies with the invoice and documentation - the mileage on the invoice was completely incorrect - the signature of the technician was photocopied 4 times (not original) and the time taken to do the coolant check was recorded incorrectly
26 May 2025
Completely satisfied. Sam always goes above and beyond.
26 May 2025
See above
26 May 2025
Service staff
25 May 2025
A (minor) problem with the electronic display couldn't be rectified as it wasn't displaying a fault code
25 May 2025
Car was fixed without fuss and returned very clean and tidy
25 May 2025
First class service
24 May 2025
Same answer as question 1
23 May 2025
Really pleasant and helpful staff. Video was very informative and Jessica from front desk exceedingly good
23 May 2025
You broke my car and claimed you didn't now my car computer doesn't work but it did when I left it with you?!
20 May 2025
The office staff were very attentive.
20 May 2025
Having used other premium garage for my other half's car, found BMW way above in all areas of customer service and able to answer all my questions. ( without waffle)
19 May 2025
I was completely satisfied
19 May 2025
As above
19 May 2025
Admin support in person helpful and efficient.
18 May 2025
Friendly staff good service
18 May 2025
Again the service I received was first class
18 May 2025
Brilliant service
17 May 2025
Solely due to the excellent staff on site. A credit to the garage.
17 May 2025
Amy Tuffs was so efficient and clear.
17 May 2025
Brilliant service, I was kept up to date with progress
15 May 2025
Very satisfied.
15 May 2025
I'm expecting a follow up call on a repair but I've not been contacted.
14 May 2025
Connor was very helpful and made the process easy to understand.
13 May 2025
Excellent video
13 May 2025
Car was supposedly cleaned, but not sure what with and if for any longer than 5 mins (inside and out). It was so bad, I had to wash it again!! Not quite the
13 May 2025
New tyres fitted but left lots of residue on the wheels and tyres.
12 May 2025
Wasn't given a copy of the service sheet for airbag recall. Requested several times. Still not received it
12 May 2025
I dealt with Connor at Teesside and while there was a problem of breaking a pipe during the recall for ERG valve Connor kept me fully informed and answered all my questions fully I was very comfortable with his service
11 May 2025
Everything was quick and easy.
11 May 2025
Rhianee who I dealt with was amazing friendly professional and very helpful
10 May 2025
Based on what happened I would have given zero rating or just ignored it because of Bethany and her kind and professional nature I am giving this rating as she deserved it BMW need more staff like Bethany.
07 May 2025
To me the customer service in unrivalled and i am normally hard to please.
06 May 2025
As I mentioned in the previous question the service I have received has been excellent. After each service I have received a full and comprehensive report on what was done and any further recommendations where necessary.
05 May 2025
Very quick and thorough vehicle safety check was completed also
04 May 2025
Everything was perfect thanks to Connor. He is friendly, highly competent, and professional all at once. I would love to always be served by him
04 May 2025
It's handy to view the car & for the mechanic to point out what is needed.
03 May 2025
I was in for a recall to have a replacement for the vehicle. I did not have a service but the recall and help from the staff was top drawer.
01 May 2025
The service representative that i dealt with was as helpful as she could be but id wated for a few weeks for tthe appointment only to be told on picking the car up that the technicians that were needed to investigate the problem were not in that day!
30 April 2025
Very informative, helpful
29 April 2025
Great as always
29 April 2025
Bethany was very polite and helpful
28 April 2025
Excellent service from start to finish
28 April 2025
All the work necessary was carried out in good time, and no issues have arose after the work being completed. Amy Tuffs was a pleasure to deal with during my experience, making me feel welcomed and well informed of everything going on with my vehicle
27 April 2025
It was a very smooth process from start to finish. My car was collected, the recall replacement fitted, health check completed and returned looking clean n fresh. Literally door to door service.
23 April 2025
Service completed on time with great communication. Great service from Jo Abbey who went over and above to provide transport to and from my place of work whilst the service was taking place.
23 April 2025
The free internal and external valeting was not as thorough as I would have liked. Needed to wash again myself.
23 April 2025
Service was fast, polite and efficient. Very satisfied.
23 April 2025
Overall verypleasant visit
23 April 2025
All worked carried out explained and extra safety check shown on video to my phone.
23 April 2025
Excellent
21 April 2025
Bethany who looked after my wife and I was very professional and extremely helpfull
20 April 2025
Rihanne who was my point of contact regarding my recall was exemplary in her attention to detail regarding my recall. If Victoria crosses were given out then Rihanne would definitely be awarded it for customer service above and beyond the call of dut
20 April 2025
Helpful
20 April 2025
I have no reason to complain
20 April 2025
Professional efficient staff.
19 April 2025
Job was completed and professionally
19 April 2025
Very satisfied.
19 April 2025
Amy Tuff went the extra mile to help with this job which was much appreciated!
19 April 2025
Keys not available when advised, washed car still dirty!
17 April 2025
BMW's service was good, but it took two stars off because they promised me a courtesy car, texted me to bring my license, then said they had none when I got there. No apology or explanation.
16 April 2025
Body shop have done fantastic job on my car and also quickly organised recall on airbag with main dealer.
15 April 2025
Issue with sensors not covered under warranty and said sensor damaged by stone chip.
15 April 2025
See above
15 April 2025
Loved the video from Dan giving me a health check prior to works being carried out. Was kept up to date by staff and all were very polite and professional
15 April 2025
The service assistant Conner was extremely helpful , The Technician Jack sent a video of the underneath of the car explaining the condition of the car( never had that with other vehicles I've owned) I was extremely impressed with the service.
14 April 2025
I thought my BMW warranty would have covered the discs as well as the brake caliper as I thought the seized caliper may have caused the damage to the discs.
14 April 2025
telephone booking to collecting was great / seamless
14 April 2025
everything went smoothly,
14 April 2025
Very informative Rhiana kept me informed of the progress with my vehicle Very polite woman very good customer service
14 April 2025
all work carried out promptly
13 April 2025
Service reception was very helpful
13 April 2025
Very efficient
12 April 2025
Was straight forward handing in my keys, when i arrived to collect my car the woman was very kind and helped me out even when I had questions made me feel comfortable and easy to talk to.
12 April 2025
Brianne was helpful knowledgeable and friendly
12 April 2025
The lady rhihane was super helpful and polite and made everything an ease nothing was too much, the people behind the scenes cleaned my car too which was nice, thank you
12 April 2025
I was contacted by a representative that said she was there to be a personal customer service rep for the car and would keep me updated. Not very many updates and when I finally receive one it was to tell me the car would be ready the following day.
12 April 2025
Completed a tyre change during the recall which was very good service
10 April 2025
Staff very considerate and efficient. Service was 1st class
10 April 2025
Always had good service from the many times I have visited.
10 April 2025
Staff were kind and professional
09 April 2025
Connor Ruth was very helpful, printed my full vehicle spec and history which I did not have access to online due to the age of my car and also came out to meet me with my service book after I had left it in the dealer.
09 April 2025
Car was valeted and cleaned on pick up. Great service.
08 April 2025
Amy was extremely helpful and a lovely person to deal with.
08 April 2025
As above, good customer service and good facilities to use whilst waiting for the work to be completed.
08 April 2025
Great staff support from the extremely kind lady who met me at the door and also the lady who kept me fully informed about the mot process and safety checks.
08 April 2025
Not getting no answers
08 April 2025
Efficient and OK, but some online stuff to fill in before and during plus online/sms paying method a bit impersonal
08 April 2025
They carried out everything that I required
08 April 2025
The entire changeover to a courtesy car was very efficient, and by the end of the evening, when I returned, my car was ready, cleaned, and repaired. Connor explained all of the details precisely and simply.
07 April 2025
Flawless service.
07 April 2025
Car was brought in on a recall and was treated like a paying customer
06 April 2025
Ok
06 April 2025
The staff were great. Friendly and very helpful
05 April 2025
I had no problems
05 April 2025
Really thorough inspection and video provided confidence. Did opt for the BMW top up oil offer complete with the complimentary storage bag, upon collection I was told that there wasn't any bags available (part of the offer).
04 April 2025
Same as above
04 April 2025
The girl who Dealt with me, Bethany, was extremely professional and make the process quick and easy.
03 April 2025
All the staff I dealt with are always 10/10
01 April 2025
The service received by all staff members was very good.
01 April 2025
Great service as always. Great communication throughout and overall a pleasant experience.
31 March 2025
Efficiency
31 March 2025
Dealt with in friendly and professional manner. Walked to my car at end much appreciated.
31 March 2025
Waiting time for an appointment was excessive
31 March 2025
Great experience well looked after
30 March 2025
Very good, loan car ready early And work completed in a timely manner
30 March 2025
Bethany was fantastic at keeping me informed of progress with my car and was always polite and professional.
30 March 2025
Well looked after by staff on sore
30 March 2025
Very happy
29 March 2025
Excellent service, people I know that I can trust to give an honest answer. All staff are pleasant and friendly and can't do enough for you.
29 March 2025
Video review was great
29 March 2025
Speed of service abs being kept informed
28 March 2025
Completed quickly wasn't happy with the length of time it took to get in to complete safety issue
27 March 2025
Not impressed that I was told one of the issues that was wrong was basically my fault and the car needs driving a certain way when it wasn't and it was a known fault that BMW knew about and there was a service fix for the issue!
27 March 2025
Really Friendly.
27 March 2025
Excellent customer service
26 March 2025
Can't fault anything about my visit.wonderful from start to finish.
26 March 2025
Was all very quick and easy, the rep on the day was very personable and friendly.
25 March 2025
Customer service was shocking. Turning me away from first meeting her (Sam) was rude from the start
25 March 2025
Great customer service
24 March 2025
The staff were proffesional throughout
24 March 2025
Both problems with my car remedied
23 March 2025
Again, outstanding. Rhianne served me and was extremely knowledgeable about anything I asked of her.
23 March 2025
Once S Chapel got involved it was much better
23 March 2025
I was extremely satisfied. A thoroughly professional team
23 March 2025
Recall notification still showing on idrive and BMW app. Shouldnt this have been removed?
22 March 2025
The recall was arranged and I adjusted my diary. Then the day before I was told the part was unavailable and not to come. On the rearranged visit I could find no parking space at your lot. I had to wait for a space.
22 March 2025
My car was called for an emissions recall and was given a full service to check everything was running as it should as well as a clean.
22 March 2025
Prompt and informative on extras that needed doing. Time to service was excellent and punctual.
22 March 2025
It is good to see the video where everything is explained about my car.
22 March 2025
Promptly seen to good communication whilst car was being serviced
21 March 2025
See above answer
21 March 2025
Just had car serviced the price was amazing
21 March 2025
As above
21 March 2025
Although I was only in for a recall and nothing needed to be done I was still treated professionally throughout .
10 June 2025
Staff were pleasant and knowledgeable