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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
403 ratings and 213 comments received in the last 90 days.
23 December 2025
Sam never gave up trying to find the right deal for us. Without being pushy. Understood our requirements and worked hard to get the deal and car we were happy with.
23 December 2025
Sam was a great, friendly and knowledgable person who kept me informed at all stages of the process.
21 December 2025
Very smooth process, felt very looked after throughout
20 December 2025
From the start the dealership was very professional and helpful. Always got back to me and was easy to contact.
16 December 2025
Completely faultless from the moment we came in to enquire about exchanging our BMW in.
16 December 2025
Sam was the best salesman
09 December 2025
Very professional and very speedy service, offering solutions to any problems, answering any questions. Absolutely full service experience.
09 December 2025
This was the first time I have used BMW Teesside , the whole experience was fantastic, the presentation of the vehicle when I collected it was superb, Emma and her colleagues looked after me throughout the process.
30 November 2025
Communication great throughout. When collecting the car, we had plenty of time to go over all of the details and shown how to use the specs of the car. Never once felt rushed.
28 November 2025
Seemed slightly unorganised considering it was a pre planned pickup time.
27 November 2025
Excellent service
19 November 2025
From ordering the car the experience was amazing kept up to date, everyone in the dealership was extremely helpful, wonderful service and handover from James and Jess.
18 November 2025
Felt really comfortable, relaxed atmosphere no hard sell, Nick Jimson listened to what we wanted & totally took on board our budget
13 November 2025
Can't fault the service.
04 November 2025
Sean Eales and the team were helpful when needed and dealt with the issues well
04 November 2025
From initial contact to completion of the sale l received exceptional service. These guys go the extra mile, know their stuff and treat the customer with courtesy and respect. I conclude with a special mention for Sean , top man.
04 November 2025
From purchase through to delivery, Sean made sure that our experience went as smoothly as possible. Both managers, Pete and Lewis, were also supportive whenever we spoke to them.
02 November 2025
Easy, hassle free and very helpful. Michael Smith even came in on his day off to do the handover.
01 November 2025
Personal service. Emma made sure I was completely taken care of even when she was on leave and BMW training.
01 November 2025
There was support in depth from the Sales Team, particularly near the handover day when Michael Smith had been on holiday.
31 October 2025
Satisfied from start to finish
30 October 2025
Dean was extremely professional and helpful throughout the process, as was the whole team.
29 October 2025
Staff are always very friendly and helpful
26 October 2025
Great service
26 October 2025
Jess, the sales executive was amazing. Answered every query I had and was so friendly, making the purchase very smooth! Jess, you are brilliant!
23 October 2025
Was greeted on arrival made comfortable offered refreshments and got a full down low on the car and how to use features
19 October 2025
Thoroughly, knowledgeable and patiently informed and supported.
16 October 2025
The centre somehow didn't feel overly
03 January 2026
Fast, efficient and flexible
03 January 2026
Issue resolved quickly
03 January 2026
Top service, friendly faces, very professional. Thanks again!
02 January 2026
Great overall
02 January 2026
Video was indistinguishable, sounded like foreign language. We could not understand anything technician was saying. Lady on service desk wasn't sure entirely about detail and there was no offer for a revised debrief so that we could understand.
01 January 2026
Everything was completed to my satisfaction
01 January 2026
Very easy to arrange and drop off. The full service done in a matter of hours and the car came back sparkling
30 December 2025
Sean was professional throughout and kept the process slick.
30 December 2025
Service was good slight problem updating the mileage on the drive but came back and was rectified quickly
30 December 2025
Very good
28 December 2025
Great service. Car ready to collect at agreed time. Staff really helpful.
28 December 2025
Excellent customer service from person dealing with my car.
27 December 2025
Easy check in. Courtesy car as promised. Call once my car finished.
27 December 2025
I have emailed the dealership on 15th December explaining the reasons and concerns I had at the time. I needed my car returning, but I did say I am in dispute. I am still waiting for a response and explanation why the shoes needed replacing.
27 December 2025
Great staff and mechanics
27 December 2025
Because of the reasons I mentioned above
27 December 2025
Shannon was really friendly and helpful.
25 December 2025
Very well
25 December 2025
Very satisfied with the service.
24 December 2025
Previous appointment was made on arrival service manager denied any any appointment had been made he was very patronising and tried to make out i was confused
24 December 2025
Very good and quick service
23 December 2025
Very good service, Emma Embleton who we bought the car off was very friendly and efficient.
23 December 2025
Easy , knowledgeable and not pushy ,Sam was great to deal with
21 December 2025
Jesse was very helpful.
21 December 2025
Perfect service
21 December 2025
Good service reception (Amy)
21 December 2025
Jessica Williams was very polite and efficient, and went above and beyond to help the service experience as stress free as possible.
21 December 2025
Very efficient and kept me up to date with everything
20 December 2025
Very quick and helpful
20 December 2025
Excellent staff
20 December 2025
Good service as usual at Preston farm bmw
18 December 2025
Car wasn't washed or hoover despite requesting. Video was very difficult to understand as engineers voice was very quick
18 December 2025
Communication was great
17 December 2025
Excellent, couldn't have asked for better
17 December 2025
Fab customer service
17 December 2025
service desk was fine good to deal with, but I arrived to get my vehicle fixed and still left with same problem.
17 December 2025
first class treatment by the staff.
16 December 2025
Very welcoming staff who seemed happy to help.
16 December 2025
Car was in for a service and hand break switch issue. No part ordered in or in stock on the day which meant two trips to Stockton from Barnard Castle - and being without the car for two days, as as opposed to one.
16 December 2025
Service representatives are always very attentive
16 December 2025
Couldn't do enough
16 December 2025
Very satisfied with service I received,Amy kept me informed about how long it would take and what time it would be ready to collect
15 December 2025
Brilliant, on time
15 December 2025
Good service
15 December 2025
Again Great Service by Amy Tuffts
15 December 2025
Never been to vertu teeside
13 December 2025
Great experience
13 December 2025
Connor was very polite and helpful throughout my service, giving frequent updates and explaining the process.
13 December 2025
Resolved the faults, however, unsatisfied with the interaction of the service team.
12 December 2025
The video that was sent to me after the diagnostic check was done was fantastic, so thorough and reinforces confidence that the job is actually getting done.
10 December 2025
Everything was perfect from start to finish
10 December 2025
.... Do a hard reset, loosing my data and settings. I've asked if Dylan, the engineer, had saved my data. Prior to updating the software, I'm yet to hear anything... Suppose I'll have to ring!
10 December 2025
Very quick response to me having to change my Service date, no trouble in doing that.
09 December 2025
Amy was great in keeping, me updated, she went through the areas that were brought up on my service, going through them to make sure I was aware, Advised me she has sent them to the leasing company for approval and booked me back in when it was convi
09 December 2025
Everything ok,car washed.The video of the safety check was useful.
09 December 2025
Great staff, great waiting area, work done without delay and quite quickly.
09 December 2025
Whole process for car service was excellent. Jess kept me up to date with when car would be ready and achieved a quick turn round for me.
08 December 2025
Car was ready but no cleaned as offered Was being handed over as ready Pointed not cleanse offered clean but had to wait extra 30 minutes
08 December 2025
Everything was handled as well as it could be
07 December 2025
See above
06 December 2025
Everything went as promised
06 December 2025
The issue I have wasn't resolved and it is going in for another look next month.
03 December 2025
The initial work was completed satisfactorily on 28/11/2025 and an advisory was issuued on a tyre. I arranged for the work to be carried out at 10 a.m. on 01/12/25. I turned up for the appointment and had to wait two hours for the job to be complete
03 December 2025
Satisfied
03 December 2025
I felt very well looked after and the communication was exceptional
02 December 2025
Everything went smoothly
02 December 2025
Always room for improvement
02 December 2025
Very good service Efficient
02 December 2025
Great prompt service
02 December 2025
Completely Satisfied
01 December 2025
Jessica was fantastic, friendly, factual and kept me up to date with progress
01 December 2025
Explained everything in detail and delivered their service
01 December 2025
Very, 10 out of 10
30 November 2025
Great job done by all.
29 November 2025
Same as above really.
28 November 2025
Good feedback
27 November 2025
Efficient, friendly service
27 November 2025
excellent customer service
27 November 2025
My questions and various vehicle related issues were both answered and actioned promptly and as stated
27 November 2025
Excellent service
26 November 2025
Very satisfied
26 November 2025
Because it was good service.
26 November 2025
Minor service carried out as planned at a competative price with no fuss.
26 November 2025
It's a very professional set up and Sam was very professional but personable at the same time.
25 November 2025
Great, my car is running perfectly now.
25 November 2025
From start to finish Amy provided an excellent service. She helped with the service and kept me up to date with progress, as required.
25 November 2025
Sorry I can't give an answer as I have not been to vertu teeside. I use vertu Sunderland for my bmw services etc.
24 November 2025
Everything was explained in detail.
24 November 2025
From booking to picking my car, the experience was smooth and on time.
24 November 2025
I was only there for a recall, which was done quickly and efficiently, also as it was a recall it was free.
24 November 2025
Took over a month to get an appointment for warranty work and didn't repair a siezed level sensor
23 November 2025
Fast efficient service
23 November 2025
The lady who is dealt with during the visit was incredibly helpful and friendly.
22 November 2025
Very helpful
22 November 2025
Very helpful as my daughter is wanting to buy a bmw 1 series for her 18th and the guy was extremely helpful l
22 November 2025
Similar to my other comment. Just simple and easy service and friendly staff
21 November 2025
Great customer service and really impressive courtesy car to drive
20 November 2025
Sent a video of a health check and and staff where good in explaining to me
19 November 2025
Easy to use
19 November 2025
Very satisfied, I can not complain
19 November 2025
Shannon Jewell at Teeside was excellent in communication and kept me up to date. I'm extremely happy :)
18 November 2025
Nothing was to much trouble car a car was cleaned
18 November 2025
Great experience ,
18 November 2025
Because the job took far too long, especially when you can't go back home cause it's 20 miles away
18 November 2025
Super attentive sales person. Dealt with an issue with my boot and approached me on arrival. Super friendly.
18 November 2025
Experience was faultless
18 November 2025
Very efficient
17 November 2025
Excellent customer service
16 November 2025
Had loan car for whole period of fixing cat
16 November 2025
Didn't get an answer
16 November 2025
Easy fastlane appointment.
13 November 2025
All the work was carried out with no problems at all.
13 November 2025
Free clean is a great gesture
12 November 2025
Generally happy with the mechanical work carried out, but let down by lack of care for the vehicle interior. Silverstone leather and seat bolster worn and dirty after handing back the vehicle. Manager agreed to resolve this but still no contact made.
12 November 2025
I'm extremely satisfied with my recent visit to BMW. The professionalism and care from Sam really stood out - she was friendly, knowledgeable, and made the whole experience effortless. She's a real asset to the brand and a big part of why I'd happily
12 November 2025
Shannon was excellent throughout the process. She kept me informed every step of the way and the link with Enterprise car hire was seamless. Shannon went out of her way to assist and she was lovely to deal with.
12 November 2025
Headlight issue sorted fine, however the tyre pressure's were not looked at and taken care of as per check-in instructions and the car was not washed and vacuumed as per check-in request
11 November 2025
Polite and professional
10 November 2025
Amy was polite cheerful smiley exactly what you want on your front desk.
10 November 2025
All interaction with staff was friendly. The works completed were to a high standard
10 November 2025
Very helpful staff
10 November 2025
The staff was extremely helpful especially Jessica who was very welcoming and cheerful, providing regular updates and excellent customer service. Very pleased with the overall experience.
08 November 2025
I can only give you the highest praise possible. Perfection alwase
07 November 2025
Connor was excellent, pleasant, efficient professional and informative. He checked we had a drink while waiting and kept me informed of progress of my vehicle. He had my cleaned inside and out. He explained my mot results and saw us to my car.
07 November 2025
Quick and easy process.
06 November 2025
No issues
06 November 2025
See above
06 November 2025
Nothing unexpected makes a change.
05 November 2025
Because you wont stop contacting me.
05 November 2025
Simple check in. Lovely waiting area with plentiful hot drinks. Very well looked after and my car was returned to me beautifully clean inside and out.
04 November 2025
Excellent service
04 November 2025
Very, great customer service
03 November 2025
Service with a smile
03 November 2025
This score is based on the service advisor who was friendly and approachable. Had it not been for Amy this would of been lower
02 November 2025
Always used Teesside bmw for both our BMWs Never had any issues.
02 November 2025
Very satisfied
01 November 2025
The service was for summer to winter tyres and a car wash, this was super satisfactory.
01 November 2025
They do a good job!
01 November 2025
Service desk lady, Shannon Jewell was very professional.
01 November 2025
For the professional organization
01 November 2025
Step by step explanation.
31 October 2025
No problems, and Amy was helpful. I was very pleasantly received at reception and the check was done in the time that was agreed.
31 October 2025
Car was ready well before estimate time all clean and ready to go and the courtesy car i was given was very nice
30 October 2025
.
30 October 2025
Emma was very helpful and communicative.
30 October 2025
Staff are friendly and efficient.
28 October 2025
Didn't like the fact I had my sun visor changed and the new one had a giant sticker which is one you can't take off spread just about the full length of the side which points out to the road, when visor is in use it reads upside down, look dreadful
28 October 2025
I had a incident with engine oil, and the full team provided support and carried out task immediately Thank you
27 October 2025
Special mention for Sam on the service desk very helpful with a lovely manner and Liam, a technician weve meet before, always helpful, patient and is adept at passing on his knowledge to the customer.
27 October 2025
Very
27 October 2025
Great hassle free service
26 October 2025
From getting to Teesside early. I was welcomed in and made to feel welcome at the service area
26 October 2025
I've been using this dealership for over 10 years, since well before it was Vertu. I can say honestly, this is the best service I've ever received. So very impressed by Sam. She's such a nice person and a credit to BMW.
25 October 2025
As above - outstanding
24 October 2025
The work was done before I expected which worked well with my working day Shannon was keeping me updated and was very helpful.??
23 October 2025
Very satisfied with all aspects
23 October 2025
Professional attitude.
22 October 2025
Responsive ream
21 October 2025
Service team able to say what car needed and carry out all work in one visit.
21 October 2025
Terrible will never buy another car from this showroom
21 October 2025
Comfortable surroundings while waiting with friendly and accommodating help from Amy
21 October 2025
Excellent Service provided by Connor Ruth Service Advisor, many thanks to all staff involved.
20 October 2025
Very efficient and friendly service
20 October 2025
Good customer service.
20 October 2025
Same as above.
20 October 2025
Pleasant and helpful dealings with staff member Connor, on the day. Explained what needed to be explained in a friendly, professional manner.
20 October 2025
Very satisfied well looked after and the vehicle was well looked after
19 October 2025
Fantastic service, really appreciate the professionalism from the staff
19 October 2025
Very good
19 October 2025
Efficient
18 October 2025
Communication was great
18 October 2025
Fast service, respectful staff and high quality. Thank you.
18 October 2025
Excellent service from the lady who dealt with me.
16 October 2025
Easily booked Good reception Comfortable,clean surroundings during my wait whilst MOT carried out. Job well done.
15 October 2025
Car passed it's mot. A fault was detected and rectified
15 October 2025
Connor was very helpful and kept me updated every step of the way.
14 October 2025
Work carried out to high standards
14 October 2025
Jess Kept me informed regularly Easy check in and check out services available
14 October 2025
Was given full information on my car.
14 October 2025
Overall experience was professional and speedy, well communicated at all times
13 October 2025
As l am very particular with my cars l need to know that any work done will be of a high standard. The video is a very important part of the process knowing everything is checked properly.
12 October 2025
Polite, helpful and on-time
12 October 2025
Did what was needed and a clean and vac as well
11 October 2025
No issues
FIND Vertu Teesside BMW
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01642 032 157
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01642 032 158
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01642 032 158
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01642 032 160
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-On-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01642 032 157
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
30 December 2025
Sean Eales the Sales executive that handled the sale and Purchase made the experience very pleasurable. He was very professional at every stage and made us feel that BMW wanted our business with his friendly attitude and kept us updated.