OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 69 comments received in the last 90 days.
27 December 2021
I was kept informed of the order status throughout
15 December 2021
As above - Rhiannon answered all questions / queries quickly etc
15 December 2021
No hiccups everything was so straight forward
08 December 2021
Again straight forward
06 December 2021
reguarly informed of updates around delivery
05 December 2021
Rhiannon Allen Ross at Vertu Teesside was amazing. From start to finish, Rhiannon was attentive, informative, patient and overall, a joy to deal with. Rhiannon made the whole experience very easy. Rhiannon is a credit to Vertu Teesside.
04 December 2021
Despite the difficulties of the long wait I could not have had better service
30 November 2021
The sales representative , Mr. Paul, had an excellent knowledge of the product and what I was looking for in my new BMW and sourced the perfect car for me.
30 November 2021
Great staff & service
04 January 2022
A fast turnaround on christmas eve!
29 December 2021
Efficient service and helpful service advisor, car was immaculate upon collection also from the valet
27 December 2021
Car had been cleaned inside and outside to a high standard.
26 December 2021
First class assistance first class service from all departments, and great help with handling warranty insurance claims. Thanks once again.
23 December 2021
Cooperation throughout was as expected
18 December 2021
Did what was necessary
17 December 2021
Service centre worked around my needs
15 December 2021
The service department as a whole are usually always polite, courteous and very professional in their approach.
12 December 2021
Just a very good customer experience
10 December 2021
Excellent service from start to finish. My car came back spotless as well!
02 January 2022
The handover team, Sales Executive and Genius, were available to take us through to take us through the details of the new car during the handover process.