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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Satisfied. At the last minute i managed to get a courtesy car whilst mine was in for service. saved me organising transport and difficulty

Service

From start to finish Grahame in service was very informative and looked after me.

Service

Excellent service and very helpful staff

Service

Good service

Service

Really happy with the service

Service

The work was completed fine and the video review of the car was excellent.

Service

Everything was completed on time and as agreed and I was kept updated throughout

Service

Nothing to complain about

Service

I felt that the car received the care and attention that I expected, the car felt like it had been serviced to a BMW standard that I have come to expect.

Service

All ok

Service

Really friendly conversations on the phone, good updates, and immense patience on the part of the service team in the relations to the company car provider who were being a bit strict with the rules to noones advantage - not even theirs

Service

I am completely satisfied.

Service

Very satisfied with service from Josh at Teesside service department

Service

See above

Service

As above great service from start to finish from Gil & Joanne and the MOT tester ! car was returned cleaned and fully sanitised, clearly see a safety first approach !

Service

Job done on time

Service

Efficient service in difficult times

Service

Service and repair carried out and full vehicle cleaned.

Service

Service was exactly as planned. I arranged a 'wait' service, the car was taken at the appointed time and it was ready just slightly over the estimated time for the service.

Service

Overall a good experience. Friendly professional staff. Helpful and a need to get things sorted.

Service

Rosie was superb, kept me informed and it was seem less

Service

Knowledge shown by all receptionists and desk managers for the individual cars service. Additional service enhanced items were offered and taken, looking after all elements of the cars condition over and about the standard service.

Service

Very welcoming and managed the service very well

Service

Very helpful staff and they listened to my concerns and feedback calls were given during the time car was being serviced and repaired

Service

Everything was pretty good and what I have come to expect.

Service

Easy to book in & collect car, work carried out as needed

Service

Really smooth process from start to finish with great communications

Service

As above, they fixed everything and were friendly and helpful.

Service

Very efficient given lockdown etc and very covid secure. As a wheelchair user the staff were very helpful in what was obvioulsly to them a new situation.

Service

Couldn't be faulted

Service

Job done on time and good communications

Service

Very happy with the standard of service

Service

Apart from the lack of courtesy vehicles, and nowhere to wait, happy with the work carried out on my car. Very impressed with the walk around video ,if only every manufacturer did that!.

Service

Quick, effective, professional and hassle free

Service

Good communications as nd job completed satisfactorily

Service

Graeme Dewing listened to what I asked for and did exactly what was asked in a very timely manner.

Service

Overall experience was excellent Also Graeme who dealt with my service, explained everything thoroughly and he was very helpful.

Service

Did what was needed zero fuss

Service

Quick turnaround and again pleasant staff considering I dealt with 3

Service

Time to chat with team

Service

Everything was completed efficiently

Service

from drop off to pick back up fantastic service

Service

The car Was washed and cleaned as well as serviced

Service

Told at previous service rear brake pads require replacing ASAP. You found that it was just a sensor that needed resetting. You did this. Did a full health check, picked the car and dropped it off and washed and vacuumed the car for no charge.

Service

Standard of cleanliness due to covid was very good

Service

Rosie was great, very welcoming and very professional

Service

Very satisfied

Service

Service and communication was great. CoViD provisions were also good. When I came to collect my car though it wasn't in the allocated space so I had to come back in and a member of staff had to help me find it.

Service

Excellent service and communication from Vertu Teesside regarding the repair work to my car.

Service

Very efficient service. However pick up and drop off used to be free, and now costs a fee.

Service

Se abbove

Service

Fantastic service and Mark and his team went above and beyond my expectations. I didn't know customer care could be like this (I am use to Volvo customer service ).

Service

Motibility car. came and collected car and returned same day excellent service

Service

Unfortunately, my car was subject to a BMW recall at 12 months old for an engine change out. The customer service from warranties manager Graham Rendall went above and beyond my expectations during this experience, and this was much appreciated.

Service

Always excellent customer care at the service department, courteous, first class attention to detail and very professional.

Service

Progress of service made with receipt of a video showing potential areas for replacement

Service

All staff went above & beyond to make sure I left Happy.

Service

From booking my car in to picking up everyone was very helpful and polite.

Service

Superb experience as always, different class.

Service

Was kept well informed with the service manager

Service

As above

Service

As above

Service

Everything explained professionally

Service

Price was a little more than expected

Service

Happy with the video I received on service.

Service

Very good service

Service

Always helpful

Service

The Service Manager, Graham, went out of his way to enable my required major service despite the challenging circumstances of Lockdown.

Service

Kept me informed of progress, efficient polite and friendly professional just what you expect from BMW

Service

Very good and very helpful experience.

Service

They look after my car

Service

The service is always excellent and prompt. I am never kept waiting for more than 30 secs or so when i enter the dealership.

Service

See above.

Service

Again covid restricted us to out doors only but we understood.

Sales

First class service

Sales

Suvodeep was extremely helpful and available to provide information or answer questions via phone or email. He provided updates on the car regularly and even explained details about PCP contracts to help me out.

Sales

We were very satisfied at the handling of the purchase and delivery of the vehicle. Once the vehicle was ordered, we were kept informed at all times of its progress by our salesperson who called us on a regular basis to keep us up to date.

Sales

Service from your employee

Sales

Javid really got the best deal and was very professional about it

Sales

Given that I had lost my car in floods back in January the processes once BMW found out to get me an option of purchasing another was up to the usual high standard.

Sales

Javid Rehman was of great help from start to finish and managed to track down the exact spec of the X2 I wanted, guided me through the various on line forms to complete, really excellent service.

Sales

Paul Suvodeep listened to what I wanted, offered me a good deal and kept me up to date with expected delivery dates

Sales

Couldn't of asked for a better team to provide me with my vehicle.

Sales

Efficient service

Sales

Helpful salespeople

Sales

Very easy and smooth

Sales

I've never had a new car before, the experience was amazing. That's during lockdown as well so really says something.

Sales

Staff always polite Tom was very efficient Easy to deal with

Sales

Suvodeep Paul, the sales specialist was very professional and friendly, we had a really nice talk about my needs and the car itself too. Also very quick to respond and always contactable.

Sales

Lovely staff and very helpful along the way

Sales

A very different experience on this occasion due to Covid-19. However, still the same professional and helpful approach.

Sales

Efficient sales service in challenging times.

Sales

Efficient handover considering COVID restrictions. Bought several cars in past 12 months digital paperwork worked well better than Audi. On par with Mercedes for ease v security

Sales

Suvodeep Paul was extremely knowledgeable and helpful with all of my questions that I asked. And he was so patient with me and guided me every step of the way. The service really was first class.

Sales

Sales person Suvadeep Paul at the Vertu Stockton Branch was excellent. Explained everything and kept us informed throughout the purchase of the new Z4.