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Video inspection very comprehensive, courtesy car was very high quality.
A pleasure to deal with. Friendly social distanced hand over. Very happy with the service team.
Kept me informed all the time about the car's progress through the workshop and the car was ready to pick up on time.
Very efficient, good at communications. Very friendly pickup drivers too.
As above. Great personal and professional service from Tom.
All vehicle checks from what I could see were thorough and work carried out satisfactory.
Servicing performed well and car ready as requested including valetting.
I requested for the car to be ready by 1pm and it was ready by 11.30am serviced and valeted. Gill at the service desk was excellent, great communication, efficient and friendly.
Simply great service!
Very professional, kept me informed, just very good
Experience of good customer care
Professional, curious, all elements were explained, time taken to make me feel valued.
Excellent customer service and very efficient dealing with my car, the video of my car was very clear and explanatory and my car cleaned as well.
The person who I dealt with when I collected my car was very helpful and explained everything that had been do0ne and why. Technical staff also kept me updated during the day and ensured no work was carried out without me knowing.
lovely people to deal with, the meet and greet blond lady who has been there for some years is a ray of sunshine
Staff went well beyond my expected service level!
Fantastic service and friendly staff
Good customer service
Everything was completed as planned
Service was brilliant
Good good good, had to phone a few times initially, then spot on - Jo and Graham, really professional
Car not washed for last 3 years came back sparkling clean
Good attitude and I had a quick response to my problem.
Electric courtesy car very interesting!
Good communications and action.
Everyone in the service department were excellent !
Timely and first class.
No hassle and car ready to my timescales
Professionally run with no hiccups
Very helpful staff
Very happy, in particular with the video showing the vehicle whilst being inspected.
Thorough and knowledgeable technicians.
Excellent service from both the mechanics at the workshop to the guys who picked up my car to take it for the service.
We were impressed with the professionalism of the staff.
Service was completed within timeframe given
Good communication. Pick up service very helpful.
Gillian London the face of the service department reception was outstanding in the way she handle direct communications with me and all aspects of the service of my car. Outstanding
Very good . did exactly as you promised
Everything was carried out on time and I was kept up date during the time my car was in the workshop
Very helpful friendly staff. Body shop staff/reception were very helpful too.
Staff member came in early to allow me to drop the courtesy car off before opening, and I really appreciate it
Can not fault
Kept informed during the day, good communication.
No issues with actual service experience or at reception
I was completely satisfied last time I went, staff are really friendly and surprised how streamlined it was
Courteous, polite. Efficient and felt looked after
Car was faultless and well presented
I was kept up to date with the shipping and what was going on throughout
Fantastic service from James Graham. looked after us very well
Suvodeep Paul was my nominated sales advisor and I was incredibly satisfied with the service he and the bigger team provided at the Stockton Vertu facility during the purchase of my new X5. Special note of thanks to Suv for his professionalism.
very easy to deal with
Everything was clear and easy to understand, and I felt that everyone was knowledgeable and straightforward in their approach.
When we collected the car we had the opportunity to go through everything and ask questions. Rhiannon was extremely helpful assisting us to set up our BMW profile with the app and connecting our phones.
It was comprehensive without taking too long. I felt it was delivered at the pace I myself dictated, and Rhiannon and colleagues took all the time required to ensure I was fully aware of the car, it's features and characteristics. Perfect.
Knowledgeable salesman with great experience who constantly kept me up-to-date during manufacture delays
Had long wait for car but this was not the fault of the garage
Everything went very smoothly.
Great customer service
Great service from start to completion. Everything was explained in clear and concise manner
the sales person was very professional and made the experience very easy and pleasurable could not do enough for me and answer all my questions i ask of him real pleasure and a credit to your company in all ways,would deal with him again 10/10
Suvodeep was always updating and giving me my car updates and reassuring me why'll waiting for my car to come
Outstanding and James made this possible
The staff at Vertu Teesside were very polite and accommodating. They took the time to listen to what I wanted from a car and didn't try to push unnecessary optional extras at me. It is always a pleasure to visit Vertu Teesside!
First class handover
The experience was great - and the car is fantastic. The staff are very welcoming and did their best to make me feel looked-after.
Nothing too much trouble
Again predominantly down to Suvodeep our sales contact . Made us feel. Dry special and kept us fully informed
Tom Gordon made our purchase a very comfortable experience, not pushy, very knowledgable, felt very comfortable with him. 10/10 Tom ??
With the shortage of new cars Suvodeep was able to source me a car that was exactly to my requirements . I was concerned that the car I had chosen may not fit into my garage. He brought the same model of car to the house to check it would be okay.
Everything went very well from ordering to taking the car
very helpful salesperson
After one or two delivery issues everything was sorted out by the excellent sales team
Polite, friendly and knowledgeable sales advisor
The majority of discussions took place via telephone and email due to Covid 19. Given the difficult circumstances, I believe Suvodeep always handled my queries promptly and efficiently. The handover was equally as smooth and personalised.