No news found with your current search criteria.
Gillian was great on the service desk
From the moment you are greeted by Katey you are treated as you are the only person in the dealership even though it's busy, no standing about looking where to go, service desk is professional and polite. It's the difference between other dealerships
Very efficient and pleasant experience
They wanted to do the best for me the video I was sent was very good
Problem solved with the minimum fuss.
Kept me informed at all stages and very friendly. Also thanks for sorting a courtesy car.
The service and all round experience is worth the 560 mile round trip!
Booking my car in over phone was very easy. On arrival at garage there was no waiting, I was seen straightaway. All the staff were very friendly and professional. The Service Agent who dealt with me was very thorough, explaining all work done.
Ran smooth, polite staff, high standard of work, courtesy wash & vac.
Quick and easy. All the staff that dealt with me were fantastic.
The service provided could not have been better.
Vertu have dealt with COVID very well in both the reception area and sanitising the car.
Once the service had been carried out j received a video showing the whole process if what happen during the service and mot. I was also told that the car was being washed and when it would be ready to be picked up.
Did the work required quickly and efficiently
Satisfied. At the last minute i managed to get a courtesy car whilst mine was in for service. saved me organising transport and difficulty
From start to finish Grahame in service was very informative and looked after me.
Excellent service and very helpful staff
Really happy with the service
Nothing to complain about
Everything was completed on time and as agreed and I was kept updated throughout
The work was completed fine and the video review of the car was excellent.
I felt that the car received the care and attention that I expected, the car felt like it had been serviced to a BMW standard that I have come to expect.
I am completely satisfied.
Really friendly conversations on the phone, good updates, and immense patience on the part of the service team in the relations to the company car provider who were being a bit strict with the rules to noones advantage - not even theirs
Very satisfied with service from Josh at Teesside service department
As above great service from start to finish from Gil & Joanne and the MOT tester ! car was returned cleaned and fully sanitised, clearly see a safety first approach !
Job done on time
Service and repair carried out and full vehicle cleaned.
Efficient service in difficult times
Service was exactly as planned. I arranged a 'wait' service, the car was taken at the appointed time and it was ready just slightly over the estimated time for the service.
Overall a good experience. Friendly professional staff. Helpful and a need to get things sorted.
Rosie was superb, kept me informed and it was seem less
Very helpful staff and they listened to my concerns and feedback calls were given during the time car was being serviced and repaired
Very welcoming and managed the service very well
Knowledge shown by all receptionists and desk managers for the individual cars service. Additional service enhanced items were offered and taken, looking after all elements of the cars condition over and about the standard service.
Really smooth process from start to finish with great communications
As above, they fixed everything and were friendly and helpful.
Everything was pretty good and what I have come to expect.
Easy to book in & collect car, work carried out as needed
Very efficient given lockdown etc and very covid secure. As a wheelchair user the staff were very helpful in what was obvioulsly to them a new situation.
Couldn't be faulted
Job done on time and good communications
Apart from the lack of courtesy vehicles, and nowhere to wait, happy with the work carried out on my car. Very impressed with the walk around video ,if only every manufacturer did that!.
Very happy with the standard of service
Quick, effective, professional and hassle free
Good communications as nd job completed satisfactorily
Graeme Dewing listened to what I asked for and did exactly what was asked in a very timely manner.
Did what was needed zero fuss
Overall experience was excellent Also Graeme who dealt with my service, explained everything thoroughly and he was very helpful.
Time to chat with team
Quick turnaround and again pleasant staff considering I dealt with 3
Everything was completed efficiently
from drop off to pick back up fantastic service
The car Was washed and cleaned as well as serviced
Told at previous service rear brake pads require replacing ASAP. You found that it was just a sensor that needed resetting. You did this. Did a full health check, picked the car and dropped it off and washed and vacuumed the car for no charge.
Standard of cleanliness due to covid was very good
Rosie was great, very welcoming and very professional
Service and communication was great. CoViD provisions were also good. When I came to collect my car though it wasn't in the allocated space so I had to come back in and a member of staff had to help me find it.
Excellent service and communication from Vertu Teesside regarding the repair work to my car.
Very efficient service. However pick up and drop off used to be free, and now costs a fee.
Good communication, swift replies to all enquiries. Easy to deal with during the current Covid pandemic.
Very good experience even though under current restrictions it was virtually done over the phone.
Considering the current situation with Covid19 I was really impressed how they managed the transaction of the new vehicle
It was a very easy process, I was kept appraised of what was happening and my queries were answered expediently.
Courteous and supporting, especially during the pandemic.
Again covid restricted us to out doors only but we understood.
First class service
Suvodeep was extremely helpful and available to provide information or answer questions via phone or email. He provided updates on the car regularly and even explained details about PCP contracts to help me out.
We were very satisfied at the handling of the purchase and delivery of the vehicle. Once the vehicle was ordered, we were kept informed at all times of its progress by our salesperson who called us on a regular basis to keep us up to date.
Javid really got the best deal and was very professional about it
Service from your employee
Given that I had lost my car in floods back in January the processes once BMW found out to get me an option of purchasing another was up to the usual high standard.
Javid Rehman was of great help from start to finish and managed to track down the exact spec of the X2 I wanted, guided me through the various on line forms to complete, really excellent service.
Paul Suvodeep listened to what I wanted, offered me a good deal and kept me up to date with expected delivery dates
Couldn't of asked for a better team to provide me with my vehicle.
Very easy and smooth
I've never had a new car before, the experience was amazing. That's during lockdown as well so really says something.
Staff always polite Tom was very efficient Easy to deal with
Suvodeep Paul, the sales specialist was very professional and friendly, we had a really nice talk about my needs and the car itself too. Also very quick to respond and always contactable.
Lovely staff and very helpful along the way
A very different experience on this occasion due to Covid-19. However, still the same professional and helpful approach.