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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Made me feel good and assured me at all time

Service

I'm very happy ??

Service

Kept up to date throughout the day by the team

Service

Did what they said in the time and cost given

Service

There have been some unconventional issues dealt with between myself and the BMW team, but each and everyone one has been resolved in a professional and courteous manner leaving me with a positive attitude to BMW and Vertu Teesside.

Service

Problem quickly diagnosed and dealt with. Also checked other aspects of the vehicle to confirm everything was ok and identified any issues requiring attention.

Service

Everything was completed to our request without drama and barriers.

Service

The staff (Gillian London) was exceptional. Really pleasant, easy to talk to and most of all she listened. Could not fault her at all. Though the actual wait time to get my car in for a recall was over a month wait.

Service

Car bookend in for recall issue. Kept informed of prgress and no other issues to resolve.

Service

The service was carried out with the minimum fuss and I was kept informed of the progress of the work.

Service

My car was cleaned and serviced to a very high standard very pleased

Service

Sorted our problem straight away

Service

Very helpful pleasant staff

Service

Beth was lovely

Service

Always excellent service.

Service

carried out only what was wanted on service

Service

Friendly helpful staff and quality workmanship

Service

Staff are very friendly and happy to answer any questions that I had.

Service

I received a very good detailed video of my car from the service engineer dealing with my car with excellent explanation. The service lady was very pleasant and helpful with my son.

Service

Staff very attentive .

Service

having the business centre available whilst i wait was excellent

Service

Good smart service from the moment you walked through the door.

Service

Met correctly on entering the building, introduced to the person dealing with the problem, contacted when vehicle ready to collect and again when leaving the staff were courteous.

Service

No issues

Service

Work done and carried out as promised

Service

Because the work was nice and they were friendly

Service

Nothing was too much trouble for the staff. and there was nothing wrong with my car which was recalled for checking

Service

It was very good

Service

The team work well together, the video tour gives simple transparency and helps understand any issues.

Service

Vehicle recalled , work completed within timeframe. Returned clean. Staff very nice and personable. Previous experience with recalls, not BMW, I felt as though they were doing me a favour rather than fulfilling a business obligation.

Service

Very professional and friendly staff.

Service

Our car was left spotless and was more economical after service work was completed

Service

Everything went so smooth and very good communication throughout the day informing me the status of the vehicle

Service

Great experience and quality service

Service

I was dealt with quickly and courteously.

Service

Everything was dealt with efficiently.

Service

curteous and proffesional

Service

Gill was excellent

Service

Team could not have done any more to assist

Service

Very well looked after. I was not left stranded by offering me a courtesy car whilst the work was being completed to which I have to say, the work completed on my 6 series was nothing short of what you would expect from BMW. Very impressed mainly th

Service

Service carried out well

Service

Very friendly & reassuring people

Service

Timing was perfect and booking and collecting was easy

Service

Very good customer service fit in to my requirements and work completed on time. excellent communication throughout

Service

Good service and friendly staff

Service

Swift service, very polite and freindly/chatty staff.

Service

Great service

Service

Once we had overcome the problem of logistics and costs of collecting and redelivering the car for a product recall check, everything was fine.

Service

Problem solved

Service

From the moment you are greeted by Katey you are treated as you are the only person in the dealership even though it's busy, no standing about looking where to go, service desk is professional and polite. It's the difference between other dealerships

Service

Gillian was great on the service desk

Service

Very efficient and pleasant experience

Service

They wanted to do the best for me the video I was sent was very good

Service

Problem solved with the minimum fuss.

Service

Kept me informed at all stages and very friendly. Also thanks for sorting a courtesy car.

Service

The service and all round experience is worth the 560 mile round trip!

Service

Booking my car in over phone was very easy. On arrival at garage there was no waiting, I was seen straightaway. All the staff were very friendly and professional. The Service Agent who dealt with me was very thorough, explaining all work done.

Service

Ran smooth, polite staff, high standard of work, courtesy wash & vac.

Service

Quick and easy. All the staff that dealt with me were fantastic.

Service

The service provided could not have been better.

Service

Once the service had been carried out j received a video showing the whole process if what happen during the service and mot. I was also told that the car was being washed and when it would be ready to be picked up.

Service

Vertu have dealt with COVID very well in both the reception area and sanitising the car.

Service

Did the work required quickly and efficiently

Service

From start to finish Grahame in service was very informative and looked after me.

Service

Satisfied. At the last minute i managed to get a courtesy car whilst mine was in for service. saved me organising transport and difficulty

Service

Excellent service and very helpful staff

Service

Good service

Service

Really happy with the service

Service

Nothing to complain about

Service

The work was completed fine and the video review of the car was excellent.

Service

Everything was completed on time and as agreed and I was kept updated throughout

Service

I felt that the car received the care and attention that I expected, the car felt like it had been serviced to a BMW standard that I have come to expect.

Service

All ok

Service

Really friendly conversations on the phone, good updates, and immense patience on the part of the service team in the relations to the company car provider who were being a bit strict with the rules to noones advantage - not even theirs

Service

I am completely satisfied.

Service

See above

Service

As above great service from start to finish from Gil & Joanne and the MOT tester ! car was returned cleaned and fully sanitised, clearly see a safety first approach !

Service

Job done on time

Service

Very satisfied with service from Josh at Teesside service department

Service

Very relaxed atmosphere, very professional staff, always adhering to social distancing

Sales

Sales personnel were extremely helpful, especially Javid Rehman, a very attentive, knowledgeable character who made my wife and I feel totally at ease whilst making our purchase.

Sales

We were extremely happy with Suvadeep our salesman , from start to purchase , and the showroom manager who came to say hello .

Sales

All completed over 2 days thanks to Matt and Rhiannon at Vertu Teesside

Sales

Suvadeep Paul was a courteous and attentive salesperson.

Sales

Great all round experience

Sales

Again very helpful

Sales

We were kept informed about the production of the 5 series car throughout.

Sales

All staff were excellent, listened and advised. At no point did I feel pressured to buy or choose a particular car The day of collection went very smoothly and I'm very happy with my car. Can't praise Suvodeep enough

Sales

The salesman (Suvadeep Paul, Ventu Motors Teesside) was informative, helpful and friendly. I was replacing my car with one of the same model. He carefully explained all new features and went out of his way to help me transfer my music to the new car

Sales

The day of collection was very smooth mr Sutcliffe was there to great news show me around the car and even unveiled it for me

Sales

Deal was straight forward and got done quickly.

Sales

Everything was explained to us and we really appreciate the time that the salesman spent with us

Sales

Always in touch and kept me up to date with everything

Sales

Very professional and helpful

Sales

Good communication, swift replies to all enquiries. Easy to deal with during the current Covid pandemic.

Sales

Very good experience even though under current restrictions it was virtually done over the phone.

Sales

Considering the current situation with Covid19 I was really impressed how they managed the transaction of the new vehicle

Sales

It was a very easy process, I was kept appraised of what was happening and my queries were answered expediently.

Sales

Courteous and supporting, especially during the pandemic.

Sales

Again covid restricted us to out doors only but we understood.

Sales

Suvodeep was extremely helpful and available to provide information or answer questions via phone or email. He provided updates on the car regularly and even explained details about PCP contracts to help me out.

Sales

First class service

Sales

We were very satisfied at the handling of the purchase and delivery of the vehicle. Once the vehicle was ordered, we were kept informed at all times of its progress by our salesperson who called us on a regular basis to keep us up to date.

Sales

Javid really got the best deal and was very professional about it

Sales

Service from your employee

Sales

Given that I had lost my car in floods back in January the processes once BMW found out to get me an option of purchasing another was up to the usual high standard.

Sales

Javid Rehman was of great help from start to finish and managed to track down the exact spec of the X2 I wanted, guided me through the various on line forms to complete, really excellent service.

Sales

Paul Suvodeep listened to what I wanted, offered me a good deal and kept me up to date with expected delivery dates