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No hassle and car ready to my timescales
Very helpful staff
Professionally run with no hiccups
Very happy, in particular with the video showing the vehicle whilst being inspected.
Thorough and knowledgeable technicians.
Excellent service from both the mechanics at the workshop to the guys who picked up my car to take it for the service.
We were impressed with the professionalism of the staff.
Service was completed within timeframe given
Good communication. Pick up service very helpful.
Very good . did exactly as you promised
Gillian London the face of the service department reception was outstanding in the way she handle direct communications with me and all aspects of the service of my car. Outstanding
Everything was carried out on time and I was kept up date during the time my car was in the workshop
Very helpful friendly staff. Body shop staff/reception were very helpful too.
Staff member came in early to allow me to drop the courtesy car off before opening, and I really appreciate it
Can not fault
Kept informed during the day, good communication.
No issues with actual service experience or at reception
I was completely satisfied last time I went, staff are really friendly and surprised how streamlined it was
Courteous, polite. Efficient and felt looked after
Booking was easy and Gill looked after everything for me perfectly.
ticked all the boxes
100% happy with service and courtesy car
All the staff I met and dealt with were extremely professional, polite and very very helpful "nothing seemed like to much trouble"
My vehicle was collected on time, the MOT was carried out and vehicle returned on time.
Attentiveness and knowledge of service advisor Gillian.
Even through COVID-19 problems on the day with reduced staff my service experience was very good stall were efficient and polite
the visual experience of my mot made me appreciate the checks and repairs undertaken.the information provided by graham was most informative.it is nice to know why things need servicing replacing and also about frequency of work.
It was great to wait for the service, allowing me to look at brilliant range of cars on sale.
It went well.
A completely painless visit thankfully and the car was nice and clean on collection.
Easy drop off with updates throughout the day on the vehicle
All staff encountered friendly and professional.
The staff were friendly and helpful
Helpful and experienced
No problems encountered
Staff friendly and professional.
Good customer service
I was given a good service and they got the car ready for when I asked for it
Service carried out exactly as promised
Can honestly say this was the quickest and most efficient experience I've had at this site and since the transfer from Cooper's.
Went out of their way to quickly resolve my issue.
Work completed in given time
First class handover
The experience was great - and the car is fantastic. The staff are very welcoming and did their best to make me feel looked-after.
Nothing too much trouble
Again predominantly down to Suvodeep our sales contact . Made us feel. Dry special and kept us fully informed
Tom Gordon made our purchase a very comfortable experience, not pushy, very knowledgable, felt very comfortable with him. 10/10 Tom ??
With the shortage of new cars Suvodeep was able to source me a car that was exactly to my requirements . I was concerned that the car I had chosen may not fit into my garage. He brought the same model of car to the house to check it would be okay.
Everything went very well from ordering to taking the car
very helpful salesperson
After one or two delivery issues everything was sorted out by the excellent sales team
Polite, friendly and knowledgeable sales advisor
The majority of discussions took place via telephone and email due to Covid 19. Given the difficult circumstances, I believe Suvodeep always handled my queries promptly and efficiently. The handover was equally as smooth and personalised.
Excellent service all round
I was very happy with my overall experience at BMW Teesside, Paul Suvodeep was excellent.
Clearly, Vertu have taken the Covid pandemic seriously. This was important as I am a EVP (extremely vulnerable person). The comments above are relevant to this question. The car arrived 1 month early but Vertu kept us informed at all stages.
Clean comfortable environment, collecting my car was a good experience.
Javid was more than helpful in ensuring the car was to the correct specification, and going the extra mile to ensure the car and the experience was above and beyond. Javid kept me constantly updated with the delivery date and vehicle status
Made us feel special
Suvodeep was (as before when buying earlier car) simply super
Our contact at the dealership Thomas was very polite, knowledgeable, took time to listen to our needs, explain all options and steered us towards the right car and specification for us.
Sales Exec was very professional and attentive: Paul Surandeep
I had all the information and support from Suvodeep
Great service by Martin & Jonathan
Dealer was very good indeed, at all times, firstly when negotiating/taking initial order and then in resolving matters throughout order process. Dealer worked hard to match my expectations. Delivery earlier than originally envisaged, which was good.
Really friendly and informative staff