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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No hassle and car ready to my timescales

Service

Very helpful staff

Service

Professionally run with no hiccups

Service

Very happy, in particular with the video showing the vehicle whilst being inspected.

Service

Thorough and knowledgeable technicians.

Service

Excellent service from both the mechanics at the workshop to the guys who picked up my car to take it for the service.

Service

We were impressed with the professionalism of the staff.

Service

Service was completed within timeframe given

Service

Good communication. Pick up service very helpful.

Service

Very good . did exactly as you promised

Service

Gillian London the face of the service department reception was outstanding in the way she handle direct communications with me and all aspects of the service of my car. Outstanding

Service

Everything was carried out on time and I was kept up date during the time my car was in the workshop

Service

Very helpful friendly staff. Body shop staff/reception were very helpful too.

Service

Staff member came in early to allow me to drop the courtesy car off before opening, and I really appreciate it

Service

No issues

Service

Can not fault

Service

Kept informed during the day, good communication.

Service

No issues with actual service experience or at reception

Service

I was completely satisfied last time I went, staff are really friendly and surprised how streamlined it was

Service

Courteous, polite. Efficient and felt looked after

Service

Booking was easy and Gill looked after everything for me perfectly.

Service

ticked all the boxes

Service

100% happy with service and courtesy car

Service

All the staff I met and dealt with were extremely professional, polite and very very helpful "nothing seemed like to much trouble"

Service

My vehicle was collected on time, the MOT was carried out and vehicle returned on time.

Service

Attentiveness and knowledge of service advisor Gillian.

Service

Overall satisfied

Service

Even through COVID-19 problems on the day with reduced staff my service experience was very good stall were efficient and polite

Service

the visual experience of my mot made me appreciate the checks and repairs undertaken.the information provided by graham was most informative.it is nice to know why things need servicing replacing and also about frequency of work.

Service

It was great to wait for the service, allowing me to look at brilliant range of cars on sale.

Service

It went well.

Service

A completely painless visit thankfully and the car was nice and clean on collection.

Service

Easy drop off with updates throughout the day on the vehicle

Service

All staff encountered friendly and professional.

Service

The staff were friendly and helpful

Service

Helpful and experienced

Service

No problems encountered

Service

Staff friendly and professional.

Service

Good customer service

Service

I was given a good service and they got the car ready for when I asked for it

Service

Service carried out exactly as promised

Service

Can honestly say this was the quickest and most efficient experience I've had at this site and since the transfer from Cooper's.

Service

Went out of their way to quickly resolve my issue.

Service

Work completed in given time

Service

First class handover

Sales

The experience was great - and the car is fantastic. The staff are very welcoming and did their best to make me feel looked-after.

Sales

Nothing too much trouble

Sales

Again predominantly down to Suvodeep our sales contact . Made us feel. Dry special and kept us fully informed

Sales

Tom Gordon made our purchase a very comfortable experience, not pushy, very knowledgable, felt very comfortable with him. 10/10 Tom ??

Sales

With the shortage of new cars Suvodeep was able to source me a car that was exactly to my requirements . I was concerned that the car I had chosen may not fit into my garage. He brought the same model of car to the house to check it would be okay.

Sales

Everything went very well from ordering to taking the car

Sales

very helpful salesperson

Sales

After one or two delivery issues everything was sorted out by the excellent sales team

Sales

Polite, friendly and knowledgeable sales advisor

Sales

The majority of discussions took place via telephone and email due to Covid 19. Given the difficult circumstances, I believe Suvodeep always handled my queries promptly and efficiently. The handover was equally as smooth and personalised.

Sales

Excellent service all round

Sales

I was very happy with my overall experience at BMW Teesside, Paul Suvodeep was excellent.

Sales

Clearly, Vertu have taken the Covid pandemic seriously. This was important as I am a EVP (extremely vulnerable person). The comments above are relevant to this question. The car arrived 1 month early but Vertu kept us informed at all stages.

Sales

Clean comfortable environment, collecting my car was a good experience.

Sales

Javid was more than helpful in ensuring the car was to the correct specification, and going the extra mile to ensure the car and the experience was above and beyond. Javid kept me constantly updated with the delivery date and vehicle status

Sales

Made us feel special

Sales

Suvodeep was (as before when buying earlier car) simply super

Sales

Our contact at the dealership Thomas was very polite, knowledgeable, took time to listen to our needs, explain all options and steered us towards the right car and specification for us.

Sales

Sales Exec was very professional and attentive: Paul Surandeep

Sales

I had all the information and support from Suvodeep

Sales

Great service by Martin & Jonathan

Sales

Helpful staff

Sales

Dealer was very good indeed, at all times, firstly when negotiating/taking initial order and then in resolving matters throughout order process. Dealer worked hard to match my expectations. Delivery earlier than originally envisaged, which was good.

Sales

Really friendly and informative staff