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ABOUT CENTRE

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video inspection very comprehensive, courtesy car was very high quality.

Service

A pleasure to deal with. Friendly social distanced hand over. Very happy with the service team.

Service

Kept me informed all the time about the car's progress through the workshop and the car was ready to pick up on time.

Service

Very efficient, good at communications. Very friendly pickup drivers too.

Service

As above. Great personal and professional service from Tom.

Service

All vehicle checks from what I could see were thorough and work carried out satisfactory.

Service

Servicing performed well and car ready as requested including valetting.

Service

I requested for the car to be ready by 1pm and it was ready by 11.30am serviced and valeted. Gill at the service desk was excellent, great communication, efficient and friendly.

Service

Simply great service!

Service

Very professional, kept me informed, just very good

Service

Experience of good customer care

Service

Professional, curious, all elements were explained, time taken to make me feel valued.

Service

Excellent customer service and very efficient dealing with my car, the video of my car was very clear and explanatory and my car cleaned as well.

Service

The person who I dealt with when I collected my car was very helpful and explained everything that had been do0ne and why. Technical staff also kept me updated during the day and ensured no work was carried out without me knowing.

Service

lovely people to deal with, the meet and greet blond lady who has been there for some years is a ray of sunshine

Service

Staff went well beyond my expected service level!

Service

Fantastic service and friendly staff

Service

Good customer service

Service

Everything was completed as planned

Service

Service was brilliant

Service

Good good good, had to phone a few times initially, then spot on - Jo and Graham, really professional

Service

Car not washed for last 3 years came back sparkling clean

Service

Good attitude and I had a quick response to my problem.

Service

Electric courtesy car very interesting!

Service

Good communications and action.

Service

Everyone in the service department were excellent !

Service

Timely and first class.

Service

No hassle and car ready to my timescales

Service

Professionally run with no hiccups

Service

Very helpful staff

Service

Very happy, in particular with the video showing the vehicle whilst being inspected.

Service

Thorough and knowledgeable technicians.

Service

Excellent service from both the mechanics at the workshop to the guys who picked up my car to take it for the service.

Service

We were impressed with the professionalism of the staff.

Service

Service was completed within timeframe given

Service

Good communication. Pick up service very helpful.

Service

Gillian London the face of the service department reception was outstanding in the way she handle direct communications with me and all aspects of the service of my car. Outstanding

Service

Very good . did exactly as you promised

Service

Everything was carried out on time and I was kept up date during the time my car was in the workshop

Service

Very helpful friendly staff. Body shop staff/reception were very helpful too.

Service

Staff member came in early to allow me to drop the courtesy car off before opening, and I really appreciate it

Service

No issues

Service

Can not fault

Service

Kept informed during the day, good communication.

Service

No issues with actual service experience or at reception

Service

I was completely satisfied last time I went, staff are really friendly and surprised how streamlined it was

Service

Courteous, polite. Efficient and felt looked after

Service

Car was faultless and well presented

Sales

I was kept up to date with the shipping and what was going on throughout

Sales

Fantastic service from James Graham. looked after us very well

Sales

Suvodeep Paul was my nominated sales advisor and I was incredibly satisfied with the service he and the bigger team provided at the Stockton Vertu facility during the purchase of my new X5. Special note of thanks to Suv for his professionalism.

Sales

very easy to deal with

Sales

Everything was clear and easy to understand, and I felt that everyone was knowledgeable and straightforward in their approach.

Sales

When we collected the car we had the opportunity to go through everything and ask questions. Rhiannon was extremely helpful assisting us to set up our BMW profile with the app and connecting our phones.

Sales

It was comprehensive without taking too long. I felt it was delivered at the pace I myself dictated, and Rhiannon and colleagues took all the time required to ensure I was fully aware of the car, it's features and characteristics. Perfect.

Sales

Knowledgeable salesman with great experience who constantly kept me up-to-date during manufacture delays

Sales

Had long wait for car but this was not the fault of the garage

Sales

Everything went very smoothly.

Sales

Great customer service

Sales

Great service from start to completion. Everything was explained in clear and concise manner

Sales

the sales person was very professional and made the experience very easy and pleasurable could not do enough for me and answer all my questions i ask of him real pleasure and a credit to your company in all ways,would deal with him again 10/10

Sales

Suvodeep was always updating and giving me my car updates and reassuring me why'll waiting for my car to come

Sales

Outstanding and James made this possible

Sales

The staff at Vertu Teesside were very polite and accommodating. They took the time to listen to what I wanted from a car and didn't try to push unnecessary optional extras at me. It is always a pleasure to visit Vertu Teesside!

Sales

First class handover

Sales

The experience was great - and the car is fantastic. The staff are very welcoming and did their best to make me feel looked-after.

Sales

Nothing too much trouble

Sales

Again predominantly down to Suvodeep our sales contact . Made us feel. Dry special and kept us fully informed

Sales

Tom Gordon made our purchase a very comfortable experience, not pushy, very knowledgable, felt very comfortable with him. 10/10 Tom ??

Sales

With the shortage of new cars Suvodeep was able to source me a car that was exactly to my requirements . I was concerned that the car I had chosen may not fit into my garage. He brought the same model of car to the house to check it would be okay.

Sales

Everything went very well from ordering to taking the car

Sales

very helpful salesperson

Sales

After one or two delivery issues everything was sorted out by the excellent sales team

Sales

Polite, friendly and knowledgeable sales advisor

Sales

The majority of discussions took place via telephone and email due to Covid 19. Given the difficult circumstances, I believe Suvodeep always handled my queries promptly and efficiently. The handover was equally as smooth and personalised.