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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem solved

Service

Gillian was great on the service desk

Service

From the moment you are greeted by Katey you are treated as you are the only person in the dealership even though it's busy, no standing about looking where to go, service desk is professional and polite. It's the difference between other dealerships

Service

Very efficient and pleasant experience

Service

They wanted to do the best for me the video I was sent was very good

Service

Problem solved with the minimum fuss.

Service

Kept me informed at all stages and very friendly. Also thanks for sorting a courtesy car.

Service

The service and all round experience is worth the 560 mile round trip!

Service

Booking my car in over phone was very easy. On arrival at garage there was no waiting, I was seen straightaway. All the staff were very friendly and professional. The Service Agent who dealt with me was very thorough, explaining all work done.

Service

Ran smooth, polite staff, high standard of work, courtesy wash & vac.

Service

Quick and easy. All the staff that dealt with me were fantastic.

Service

The service provided could not have been better.

Service

Vertu have dealt with COVID very well in both the reception area and sanitising the car.

Service

Once the service had been carried out j received a video showing the whole process if what happen during the service and mot. I was also told that the car was being washed and when it would be ready to be picked up.

Service

Did the work required quickly and efficiently

Service

Satisfied. At the last minute i managed to get a courtesy car whilst mine was in for service. saved me organising transport and difficulty

Service

From start to finish Grahame in service was very informative and looked after me.

Service

Excellent service and very helpful staff

Service

Good service

Service

Really happy with the service

Service

Nothing to complain about

Service

Everything was completed on time and as agreed and I was kept updated throughout

Service

The work was completed fine and the video review of the car was excellent.

Service

I felt that the car received the care and attention that I expected, the car felt like it had been serviced to a BMW standard that I have come to expect.

Service

All ok

Service

I am completely satisfied.

Service

Really friendly conversations on the phone, good updates, and immense patience on the part of the service team in the relations to the company car provider who were being a bit strict with the rules to noones advantage - not even theirs

Service

See above

Service

Very satisfied with service from Josh at Teesside service department

Service

As above great service from start to finish from Gil & Joanne and the MOT tester ! car was returned cleaned and fully sanitised, clearly see a safety first approach !

Service

Job done on time

Service

Service and repair carried out and full vehicle cleaned.

Service

Efficient service in difficult times

Service

Service was exactly as planned. I arranged a 'wait' service, the car was taken at the appointed time and it was ready just slightly over the estimated time for the service.

Service

Overall a good experience. Friendly professional staff. Helpful and a need to get things sorted.

Service

Rosie was superb, kept me informed and it was seem less

Service

Very helpful staff and they listened to my concerns and feedback calls were given during the time car was being serviced and repaired

Service

Very welcoming and managed the service very well

Service

Knowledge shown by all receptionists and desk managers for the individual cars service. Additional service enhanced items were offered and taken, looking after all elements of the cars condition over and about the standard service.

Service

Really smooth process from start to finish with great communications

Service

As above, they fixed everything and were friendly and helpful.

Service

Everything was pretty good and what I have come to expect.

Service

Easy to book in & collect car, work carried out as needed

Service

Very efficient given lockdown etc and very covid secure. As a wheelchair user the staff were very helpful in what was obvioulsly to them a new situation.

Service

Couldn't be faulted

Service

Job done on time and good communications

Service

Apart from the lack of courtesy vehicles, and nowhere to wait, happy with the work carried out on my car. Very impressed with the walk around video ,if only every manufacturer did that!.

Service

Very happy with the standard of service

Service

Quick, effective, professional and hassle free

Service

Good communications as nd job completed satisfactorily

Service

Graeme Dewing listened to what I asked for and did exactly what was asked in a very timely manner.

Service

Did what was needed zero fuss

Service

Overall experience was excellent Also Graeme who dealt with my service, explained everything thoroughly and he was very helpful.

Service

Time to chat with team

Service

Quick turnaround and again pleasant staff considering I dealt with 3

Service

Everything was completed efficiently

Service

from drop off to pick back up fantastic service

Service

The car Was washed and cleaned as well as serviced

Service

Told at previous service rear brake pads require replacing ASAP. You found that it was just a sensor that needed resetting. You did this. Did a full health check, picked the car and dropped it off and washed and vacuumed the car for no charge.

Service

Standard of cleanliness due to covid was very good

Service

Rosie was great, very welcoming and very professional

Service

Very satisfied

Service

Service and communication was great. CoViD provisions were also good. When I came to collect my car though it wasn't in the allocated space so I had to come back in and a member of staff had to help me find it.

Service

Excellent service and communication from Vertu Teesside regarding the repair work to my car.

Service

Very efficient service. However pick up and drop off used to be free, and now costs a fee.

Service

Good communication, swift replies to all enquiries. Easy to deal with during the current Covid pandemic.

Sales

Very good experience even though under current restrictions it was virtually done over the phone.

Sales

Considering the current situation with Covid19 I was really impressed how they managed the transaction of the new vehicle

Sales

It was a very easy process, I was kept appraised of what was happening and my queries were answered expediently.

Sales

Courteous and supporting, especially during the pandemic.

Sales

Again covid restricted us to out doors only but we understood.

Sales

First class service

Sales

Suvodeep was extremely helpful and available to provide information or answer questions via phone or email. He provided updates on the car regularly and even explained details about PCP contracts to help me out.

Sales

We were very satisfied at the handling of the purchase and delivery of the vehicle. Once the vehicle was ordered, we were kept informed at all times of its progress by our salesperson who called us on a regular basis to keep us up to date.

Sales

Javid really got the best deal and was very professional about it

Sales

Service from your employee

Sales

Given that I had lost my car in floods back in January the processes once BMW found out to get me an option of purchasing another was up to the usual high standard.

Sales

Javid Rehman was of great help from start to finish and managed to track down the exact spec of the X2 I wanted, guided me through the various on line forms to complete, really excellent service.

Sales

Paul Suvodeep listened to what I wanted, offered me a good deal and kept me up to date with expected delivery dates

Sales

Couldn't of asked for a better team to provide me with my vehicle.

Sales

Efficient service

Sales

Helpful salespeople

Sales

Very easy and smooth

Sales

I've never had a new car before, the experience was amazing. That's during lockdown as well so really says something.

Sales

Staff always polite Tom was very efficient Easy to deal with

Sales

Suvodeep Paul, the sales specialist was very professional and friendly, we had a really nice talk about my needs and the car itself too. Also very quick to respond and always contactable.

Sales

Lovely staff and very helpful along the way

Sales

A very different experience on this occasion due to Covid-19. However, still the same professional and helpful approach.